privacy
protecting your personal privacy
The Simplyhealth Group, which consists of the following trading divisions: Adastral, BCWA, Healthsure, HSA, LHF, Remedi, Totally Active and Your Health Screening, is committed to protecting your right to privacy. We appreciate the sensitivity of the personal information that you disclose when you visit, or register on, our websites.
We observe high standards of confidentiality and comply with the Data Protection Act 1998, of which we are a registered data controller.
This policy will help you understand why we collect your personal information, how it is used and what your rights are. It will enable you to make an informed decision as to whether you give us your personal information via the websites.
Where you are asked to provide personal information on our websites, you will be prompted to read our Privacy Policy and confirm that you have done so. You will also be required to confirm your consent to the use of your information in accordance with our policy.
When using our websites we ask you to read our Privacy Policy fully and contact us if you have any questions.
how to contact us
If you have questions about our privacy policy, or want to see a record of your personal information to check, correct, update or delete it, please contact:
The Data Protection OfficerSimplyhealth Group
Anton House
Chantry Street
Andover SP10 1DE
how we collect your personal information
When you register with us we will only record personal information with your knowledge and explicit consent. The personal information you provide, which may include your name, email address, phone and fax numbers, will depend on the product or service to which you subscribe.
We receive your personal information in the following ways:
When you give us your information We collect information directly from you when you register for services via our websites, over the phone or via post.When we get your information from other sources
We may acquire your information from reputable third party companies who operate in accordance with the Data Protection Act 1998. You will have already submitted your personal information to these companies and specifically given permission to allow them to pass it on to other companies that provide similar or complementary products and services to us.
When the website automatically stores information
We collect certain types of information from your web browser via ‘cookies’ when you use our websites. You can choose to visit our website anonymously and there are browser utilities to help you do this. However, you should be aware that if you configure your browser to ‘disable cookies’ then we would not be able to deliver an enhanced and personalised experience, as we would not be able to identify you.
how we use cookies
Cookies are small text files that are stored by your browser on your computer’s hard drive. We use them to enable us to identify when you have returned to our websites, and to monitor what services or products may be of interest to you. Our cookies will not read or corrupt other information saved on your computer and cannot be used to deliver viruses, or extract your personal information.
how we use your personal information
We will use your information only to inform you about, or administer Simplyhealth Group products or services, where you have expressly given your consent.
We use the information that we collect about you to notify you about our news, products and services or special offers, process payments and administer your policy and account. Using your personal information also enables us to personalise and enhance our online services to deliver a better experience for you. We also monitor your website usage to help us develop the website design and layout for your benefit.
We will not sell or share your personal information with companies outside of the Simplyhealth Group, unless you have been informed and specifically indicated that your data can be disclosed to other companies that provide complementary services to us.
how we share your information with third parties
Sometimes, we work in partnership with other companies that fulfil services on our behalf. For example, we use third party companies to processes credit card payments and provide marketing services. We only provide them with access to personal information that is needed to perform their particular business function.
Where your personal data is disclosed to companies outside the Simplyhealth Group we will, where necessary, ensure that they adhere to our Privacy Policy and the same data protection rules as us, and handle your personal information accordingly.
how we transfer your information
Your personal data will only be transferred between Simplyhealth Group locations, or Simplyhealth Group locations and authorised third party locations that meet adequate protection as stipulated in the Data Protection Act 1998. Where required, we will ensure that appropriate contracts are in place to secure the privacy of your personal details.
how we make your personal information secure
We have implemented the appropriate security to protect the personal information you disclose to us from loss, misuse, unauthorised access, disclosure, alteration and destruction. All personal information you provide to us is held on secure server for as long as is reasonably necessary.
You should be aware that communications over the Internet, which includes e-mails and registering on our websites, are not secure unless they have been encrypted.
We protect personal information that you input via the Internet on our websites by using Secure Sockets Layer (SSL) software to encrypt the data.
However, email communication is not a secure medium. This poses circumstances beyond our reasonable control, and means errors and omissions in data can occur, for which we cannot accept any responsibility.
We advise you to protect the confidentiality of your username and password to prevent unauthorised access to any private information. You should be aware that you are responsible for how our websites are used when your username, password and any other information, which helps to identify you, is entered to gain access to secure webpages. This applies when you, or another unauthorised party makes use of our websites. If you think that your username and password, or any other information, which helps to identify you, is not secure, or is being misused please notify:
The Data Protection OfficerSimplyhealth Group
Anton House
Chantry Street
Andover
SP10 1DE
how we monitor communications
We may record or monitor telephone calls to and from Simplyhealth Group companies for training purposes, and to help us continually improve our products and services for you.
We also monitor incoming and out going email to enable us to protect our internal business systems.
how we link to other websites
We will provide links from Simplyhealth Group websites to other websites that are not operated by the Simplyhealth Group. Other websites may also reference or link to our websites. You should be aware that we are not responsible for the content or privacy practices of any websites other than ours.
how to remove your personal information from our records
If you have subscribed to receive notification about our products and services, you can request for your personal information to be taken off our lists, so you don’t receive any further updates.
All our communications will offer you the opportunity to unsubscribe at the time you receive them. Or, you can contact:
The Data Protection OfficerSimplyhealth Group
Anton House
Chantry Street
Andover
SP10 1DE
Include your full name and address to be removed from our subscription lists. You will be notified that your data has been removed from our records. Please allow 7 days for this process to be completed.
If you have subscribed to our online policy services, before we unsubscribe you, we will need to check there are no outstanding transactions that require your personal data to complete. We will notify you if transactions are unresolved and when your data has been removed.
You should be aware that if you unsubscribed from our online policy services, you would no longer be able to access your information, or administer your policy online. If you have an active policy with us, we will need to keep a record of your personal details for as long as the policy is in effect.
how we update our policy
We will amend, or update, this policy occasionally, to keep it up to date with current data protection and privacy laws, or to reflect changes in our online business practices. We advise you to check our Privacy Policy regularly, or when you notice that we have issued new services or features on our website. We will publish changes to our Privacy Policy online. Using our websites following any amendments indicates your acceptance of these updates.
